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call monitoring
asked in Users
Team Manager : Call Monitoring for Specific peopleI was curious if there was a way to setup a specific user (dept. manager) to listen and monitor live calls within a grou...
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Sep 20, 2023 at 8:39am
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asked in Users
Live Monitoring - No Monitor - Audio Connect - how to remove phone number?I have been trying to figure out how to do live monitoring on Ring Central in the Supervisor area and i clicked on the n...
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Jul 20, 2023 at 8:50am
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Answers
asked in Developers
What is status "Answered" ?I am attempting to monitor the recipient's phone status using call session status webhooks, https://developers.ringc...
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Jun 9, 2023 at 9:10am
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Answer
asked in Users
Call monitoring - you don't have permission to monitorAnyone having issues with call monitoring the past few weeks? Nothing has changed on our end and we have correct permis...
4
May 23, 2023 at 10:52am
1 likes
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Answer
asked in Developers
Getting current sessions for supervise call sessions and recommendationWe are working on a project to have a supervisor listen in on the calls being made (live). While going through the API r...
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May 8, 2023 at 11:43am
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Answers
asked in Users
Can we increase number of rings on a monitored extenson?After adding a monitored extension to my phone and enabling my phone to ring when that extension is dialed, their is onl...
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Mar 3, 2023 at 5:11pm
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Answers
asked in Developers
Active waiting calls KPI or AnalyticsHello,I am wondering to see if there is a KPI or some analytics to see what the line capacity is being used during peak ...
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Feb 2, 2023 at 5:53pm
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2
Answers
asked in Users
Quality Assurance-- Can a supervisor see what is in another agents tasks to reassign to another agent??With Quality Assurance Planners, can a supervisor see what is in another representative's tasks in the event the rep...
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Jan 24, 2023 at 11:13am
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asked in Users
Incoming calls instantly goes to missed calls that didn't even reached me, there was no ring or notification at allHi guys, i need your help. I work as a receptionist and i have a problem with my rc app on my windows desktop. i kept on...
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Aug 1, 2022 at 7:47am
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Answers
asked in Developers
Detecting 'missed' calls for call queue membersIs there a way to detect if a call queue member did not answer a call when it rang their extension, even when another me...
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Jun 13, 2022 at 9:45am
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1
Answer
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